shopbay Terms of Service

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Welcome to shopbay. These Terms of Service ("Terms") set out the rules that apply when you visit shopbay's website, use our mobile platform, purchase our products, or interact with our customer service team. By browsing our platform or completing a purchase, you confirm that you accept these Terms.

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1. Acceptance of Terms

When you access or use any service offered by shopbay, you confirm that you have reviewed these Terms, understand them, and consent to be bound by them together with all laws and regulations that apply to you. Should you disagree with any part of these Terms, you must refrain from using our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place an order on this website, you must be at least 18 years old or have reached the legal age of majority in your state of residence.
• Prohibited Conduct: You agree to use our platform strictly for lawful, personal, and non-commercial purposes. You must not:
  • Submit fraudulent orders or engage in any deceptive activity;
  • Deploy automated bots, scrapers, or similar tools to harvest product data or pricing without our permission;
  • Attempt to breach site security, data infrastructure, or other users' accounts;
  • Resell shopbay products for commercial gain without our express written authorization.
• Account Security: You are responsible for keeping your account credentials confidential and for every activity that takes place under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical errors or stock discrepancies can occasionally arise.
• Price & Order Corrections: If an obvious pricing or typographical error occurs, shopbay may correct the mistake and modify or cancel any affected orders before dispatch, issuing a full refund for any amount charged.
• Perishable Goods: Fresh or perishable items may naturally vary slightly in weight, appearance, or ripeness. Allergen information is provided for reference only; customers with severe allergies should carefully review the product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and order verification. We may limit order quantities or cancel orders that we suspect involve fraudulent activity or a violation of these Terms.
• Payment Processing: All payments are encrypted using SSL/TLS encryption and processed through PCI-DSS compliant payment gateways. Full payment is required before your order is dispatched.
• Order Modifications & Cancellations: To cancel or update an order, you must contact support@shopbay.cfd within 1 hour of placing it. Once an order has entered dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which are incorporated into these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on shopbay's platform — including text, graphical designs, logos, software, product branding, and trade names — belongs exclusively to shopbay and is protected by international copyright, trademark, and intellectual property laws. Reproducing or distributing this content without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent permitted by applicable law, shopbay will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. Our maximum aggregate liability for any claim connected to a transaction will not exceed the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute or claim arising out of or relating to these Terms or your purchase must first be submitted to shopbay's support team for informal resolution.

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9. Changes to These Terms

shopbay may update or modify these Terms at any time. We will communicate material updates by posting the revised terms on our website. If you continue using our website or services after any updates take effect, that continued use constitutes acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: shopbay
• Customer Support Email: support@shopbay.cfd
• Customer Support Phone: 14253450905
• Physical Business Address: 12703 37 Ave SE, Everett, WA 98208, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST